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We offer free shipping Australia-wide on all rugs sold through the shoparug website.
Returns or refunds for change of mind are available only when the item is purchased at the regular website price without the use of promotional discount codes, sale offers, or coupons.
Orders placed using promotional discount codes or special sale offers are considered final sale unless the item is significantly not as described under Australian Consumer Law.
Customers are responsible for return shipping costs for approved returns or exchanges.
A restocking and administration fee of 20% of the item value may apply to approved refunds.
We take great care to photograph each rug as accurately as possible using natural lighting. However, colours and tones may appear slightly different depending on your screen settings and the lighting within your home or room.
Due to the handmade, vintage, and unique nature of many rugs, slight variations, wear, abrash, or irregularities may be present and are considered part of the rug’s character.
