We provide free shipping on all items sold on shoparug website.

If the product (Persian Rugs) is faulty or defective on arrival, we offer full replacement or full refund including postage, however we do check every rug prior to postage to minimize any issues.

We take extra care when it comes to photographing each rug to best of our ability and in natural light, however it may look slightly different when its placed in your place/room.

Products must be in usable and resell-able condition, and to be returned in their original status (not used or damaged).
Products damaged due to accident, misuse, abuse or negligence are not eligible.

Return/Refund is accepted when item is purchased at website price and no further discount code/coupon is used when purchased.

buyer will pay for return shipping.

We deduce 20% of the item value for the admin fee when refund is issued.

If an exchange or refund of the Persian Rugs you bought is required, then please:

– Call our customer service and ask for RMA (Return Merchandise Authorization) Number
– Return the items to us, within two weeks of purchase date.
– Use Registered Post to send back the parcel.
– Provide us with the tracking ID of the parcel.

Refunds will be issued within 7 working days of us receiving the goods with notification confirmed via the post.
We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or dampened with.

Further Return Policy details on Term and Conditions page.