In these Terms and Conditions “we” and “us” mean “Shop a Rug, the seller” and “you” means you the customer.
These Terms and Conditions together with your Order constitute the entire Contract between you and us for the supply of Products.
No other Terms and Conditions will apply.
The Contract cannot be varied unless we agree to vary it in writing or by email.
We sell and ship products (Persian Rug) internationally, however we may time to time exclude some countries.
At Shoparug, we strive to provide accurate and detailed descriptions of the products available on our website. However, please note that we sell our products on an "as-is" basis. We make no warranties or guarantees, expressed or implied, regarding the accuracy, reliability, or completeness of the information provided.
It is important to understand that variations in color, texture, and pattern may occur due to the handmade nature of our rugs. We encourage customers to carefully review the product descriptions, images, and any additional information provided before making a purchase.
Shoparug shall not be held liable for any damages, losses, or expenses arising from the use or inability to use our products. This includes, but is not limited to, direct, indirect, incidental, or consequential damages.
By using our website and purchasing products from Shoparug, you acknowledge and agree to these terms and conditions. If you have any questions or concerns, please contact our customer support team for assistance."
2: Legal Capacity to Transact
2.1: If you are under the age eighteen (18) years you can not place orders with Shop a Rug .
2.2: By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen 18 years.
2.3: Should Shop a Rug suffer any damage or other losses as a result of a transaction entered into by a minor, Shop a Rug reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Shop a Rug.
3: Placing Your Order
3.1: You may place an Order by filling in the Order Form on the Shop a Rug Website and submitting the order.
3.2: When you place your Order, we will issue you with an Order Number, which you will receive by email.
3.3: By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions.
3.4: Information contained on the Shop a Rug website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products. However Shop a Rug will make every effort to supply Products to you.
3.5: We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email. However, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed. This is for the purpose of preventing credit card or payment fraud. Shop a Rug and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
3.6: We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
4: Payment Methods and Processing
4.1: Shop a Rug currently accepts Credit and Debit card payments vi Paypal.
4.2: Payment processing will begin after you click the “Submit My Order” button.
4.3: Orders placed on weekend or public holiday will be processed in the next business day. Business days are Monday to Friday, excluding WA Public holidays.
Shop a Rug prices are included GST unless otherwise stated on product listing.
6.1: Shop a Rug always seeks to list Products with the most competitive prices.
6.2: Shop a Rug reserves the right to change prices for Products displayed at Shop a Rug at any time.
6.3: Discount offers on shoparug website is exclusive to online purchase on the website and may not be matched on other platforms or Persian rug warehouse Wa store.
7: Supply of Your Products
7.1: Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation.
7.2: When your Order items have been dispatched, we will email you to confirm shipment of each item including a tracking number for each item.
8: Delivery of Your Products
8.1: Delivery time takes up to 5-10 working days from the date your payment is received.
8.2: Most orders would be shipped on the next working day, if orders are received by 2:00 pm.
8.3: Shop a Rug makes every effort to deliver your Product according to the estimated delivery times provided by Shop a Rug at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact our customer service.
8.4: Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. Delivery is by our courier service or by Australian post. If no-one is available to take delivery, they will leave a card requesting you to call them to arrange a suitable time and date for delivery.
8.5: Title and risk of loss to all Products will pass to you on delivery.
9: Your Rights to Return a Product
9.1: Refunds, credit or replacements are offered only if the product sold online, is faulty or defective on arrival and not used, you have obtained “Return Merchandise Authorization Number” from our customer service, and we receive the product back in less than 14 days.
9.2: One Month Money Back Guarantee is ONLY applicable to the products that bought at full price (no special offer or discount code applied) and NOT USED or damaged by you. No Refund will be issued if any discount code/Coupon is used when purchasing the rug.
9.3: Cost of postage and handling is not subject to Refund and would not be covered.
10: Faulty On Arrival Products – “FOA”
10.1: A Shop a Rug Product is considered FOA if it shows symptoms of a failure, or is discovered to be broken when first taken from its packaging.
10.2: A Shop a Rug Customer Service member will provisionally determine whether the Product is FOA. Where a Product is provisionally determined as FOA we will arrange to replace the Product.
10.3: Refunds also will be offered where a replacement Product can not be provided.
10.4: Where Shop a Rug has provisionally determined that a Product is FOA, return shipping will be arranged at the expense of Shop a Rug .
10.5: If the Product is deemed by Customer Services NOT to be FOA, Shop a Rug may in its absolute discretion refuse to replace the Product or offer you a refund for the Product.
10.6: When a Product is replaced, your replacement Product becomes your property and the returned FOA Product becomes our property.
10.7: When a refund is given, the returned FOA Product becomes our property.
10.8: Shop a Rug reserves the right to test any returned FOA Product. If the condition of the Product was misrepresented to us by the customer, Shop a Rug will impose a $40.00 handling and administration fee.
11: Product Problems after Delivery
11.1 We take extra care when it comes to photographing each rug to best of our ability and in natural light, however it may look slightly different when its placed in different places/rooms. We do not accept colour not being exact as photos in your room as fault or misdescribed.
11.2: If your item arrives FOA (Faulty on Arrival) or you find a defect arises after delivery and a valid claim is received by Customer Service within seven days of delivery, Shop a Rug will exchange the Product where possible, or refund you the purchase price of the Product. Should you contact us outside the seven day period customer service management will consider each claim on a case by case basis on its merits.
11.3: Where we agree to replace the Product or refund you the purchase price of the Product, you must first return the defective Product to us. You will be obliged to pay for the return of the Product if the item is sent back after 2 weeks from your purchase date
11.4: We will make arrangements with you for the return of the Product.
11.5: The delivery time for replacing the Product will be the same as stated for the original Product.
11.6: Replacement Products are provided with the same Warranty as the returned Product.
12: Organising the Return of FOA Products
12.1: FOA Products must be returned whenever we agree to replace the Product or provide you with a refund.
12.2: Where you received a FOA Product by Australia Post eParcel, Customer Service will email you a PDF docket containing a RAN which you must affix to the Product. You must then leave the Product at any Australia Post Office.
12.3: Where you have received a FOA Product by our courier service, we will make arrangements with our courier service for collection of the Product, and will notify you when they will collect the Product from you.
12.4: When a Replacement Product is arranged
12.4.1: A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned FOA Product.
12.4.2: The delivery time for the replacement Product will be the same as stated for the original FOA Product.
12.4.3: Replacement Products are provided with the same Limited Warranty as the FOA Product.
12.5: When a Refund is arranged:
12.5.1 Refunds include all shipping and associated costs for the FOA Product.
12.5.2: No refund will be given to you until Shop a Rug has received the FOA Product from you.
12.5.3: Refunds will be issued by vulture, cheque or a credit to your credit card.
13: Our Liability
13.1: We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
13.2: Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
14: Your Data – Use And Protection
14.1: By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Shop a Rug Products that may be of interest to you.
14.2: If you do not agree to our using such data in order to provide you with information on other Shop a Rug Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our PrivacyStatement.
15: Credit Card Fraud
15.1: Whilst Shop a Rug employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, Shop a Rug will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
16.1: You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Shop a Rug . Any unauthorized assignment shall be deemed null and void.
16.2: If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
16.3: Under the Trade Practices Act 1974 (“Act”), where implied conditions and warranties cannot be excluded, any liability in Shop a Rug for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option Shop a Rug , to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).
16.4: Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.
16.5: Shop a Rug reserves the right to change the Terms and Conditions of sale at any time.
16.6: No Shop a Rug employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
17: Force Majeure
17.1: Shop a Rug shall not be liable for any delay in performing any of its obligations, if such delay is caused by circumstances beyond the reasonable control of Shop a Rug, and Shop a Rug shall be entitled to a reasonable extension of time for the performance of such obligations.
18: Governing Law
18.1: These Terms and Conditions shall be governed by and construed in accordance with the laws of Western Australia state, and shall be subject to the exclusive jurisdiction of the courts of Western Australia.